Cannot edit or delete forms from the organizational forms library in Exchange Server 2013

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


After you've published forms into a public folder in the organizational forms library, those forms cannot be deleted from Microsoft Outlook in a Microsoft Exchange Server 2013 environment. Additionally, the Copy, Update, Delete, Properties, and Save As buttons are all unavailable.

Cause


This issue occurs because a RP_ROW_TYPE MAPI property is returned empty by Exchange Server 2013.

Resolution


To resolve this issue, install Cumulative Update 7 for Exchange Server 2013.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.