Description of Update Rollup 5 for System Center 2012 R2 Service Manager

Applies to: System Center 2012 R2 Service Manager


This article describes the issues that are fixed in Update Rollup 5 for Microsoft System Center 2012 R2 Service Manager. Additionally, this article contains the installation instructions for Update Rollup 5 for System Center 2012 R2 Service Manager.

Issues that are fixed in this update rollup

Service Manager

Note The System Center 2012 R2 Service Manager Update Rollups are cumulative. Therefore, this update rollup contains new fixes for the following issues along with fixes that were included in System Center 2012 R2 Service Manager Update Rollup 4 , Update Rollup 3 , and Update Rollup 2 .
  • Change request still stays "in progress" when last activity is skipped and all previous activities are completed.

  • ActualStartDate and ActualEndDate field values for Change Request and Release Request do not set.

  • Multiple System Center Service Manager Connectors to System Center Configuration Manager execute and complete successfully. However, the start, finish, and status property values are not updated in the Service Manager Console under the Connectors view, and event 3334 is logged.

  • Trying to delete a Service Request template that is being used by a Request Offering causes a cryptic and non-user-friendly error message.

  • The "Group By" functionality in a view does not work correctly when the Group By column has empty fields.

  • The console crashes when the user tries to open an already opened attachment from a Work Item form.

  • Opening the Views for Groups takes a long if there are a large number of explicit members in the groups.

  • The OM CI connector fails if you try to import a distributed application that contains an instance of the Hyper-V Virtual Network Adapter class.

  • Monitoring Host process crashes if there exists a notification after the user who created it was deleted or moved to a hidden organizational unit (OU) in Active Directory.

  • An exception is raised if a user tries to open a sorted view that is created by using TypeProjection on a custom class that is neither Abstract and nor a first Concrete class.

  • An exception is thrown when a user tries to open the Service Components tab on the Service Maps form when there are large number of services in CMDB.

  • Enhanced in-event logging for DW jobs.

    Logging the batch start and completion events for all DW job categories in event log. The start and completion event will include the following:
    • Process category
    • Process name
    • Batch ID
    • Batch start or completion time

  • Enhanced in event logging for DW cube processing.
    • Time taken by Cube’s batch ID to complete will be logged in seconds.
    • Information about whether the cube is processed under Analysis Services that are running in Microsoft SQL Server Standard Edition or in SQL Server Enterprise Edition.
    • Event logs will be added during processing of each Dimension and Measure Group for each partition (if applicable) for both enterprise and standard editions of SQL Server. 

  • Added the new Windows PowerShell cmdlet Get-SCDWInfraLocations on the Service Manager management server to retrieve the following location information about its data warehouse infrastructure:
    • Service Manager database
    • Service Manager data warehouse database
    • Service Manager Analysis server database
    • Data Warehouse Reporting Server database and Report Server URL

How to obtain and install Update Rollup 5 for System Center 2012 R2 Service Manager

Download information

Update packages for Service Manager are available from Microsoft Download Center.

Microsoft Download Center
Go to the following website to manually download the update packages from the Microsoft Download Center: