Touch keyboard and handwriting panel freezes in handwriting mode in Windows 8.1 or Windows RT 8.1

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials

Symptoms


Consider the following scenario:
  • You have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 with Japanese input.
  • You set up a user account as assigned access and set up a certain Windows Store app for the assigned access account.

    Note Assigned access is a setting that lets you restrict a specific standard account to using only one Windows Store app.
  • The user logs on the computer to use the app and uses the touch keyboard and handwriting panel the in handwriting mode. 
  • The user continuously draws any characters in the input area and press the Insert button.
In this scenario, the input panel freezes in the handwriting mode. Specifically, when this issue occurs, you can draw characters in the input area. However, the buttons on the right side of the touch keyboard and handwriting panel do not work. Therefore, no characters can be inserted.

Cause


This issue occurs because a conflict occurs in the IMJPLMP.dll file. Specifically, the new ink messages call an IMJPLMP function when the function is still processing a previous message.

Resolution


To resolve this issue, we have released a hotfix for Windows 8.1 or Windows Server 2012 R2 . 

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.