This article applies to Microsoft Dynamics AX for all regions.
INTRODUCTION
This article describes the process of installing available updates for Help server content for Microsoft Dynamics AX 2012 R3.
This article provides access to updated product documentation for Microsoft Dynamics AX 2012 R3. This release of Microsoft Dynamics AX included new retail functionality, as well as a new set of features that supports management of warehouses and transportation functions. For a complete list of the enhancements that were included in this release, refer to the New, Changed and Deprecated Features Guide http://technet.microsoft.com/EN-US/library/dn527205.aspx. Use this update to access documentation in U.S. English, as well as in the following languages:
Arabic, Chinese (Simplified), Czech, Danish, Dutch (Netherlands), Dutch (Belgium), English (Australia), English (Canada), English (India), English (Ireland), English (Malaysia), English (New Zealand), English (Singapore), English (South Africa), English (UK), Estonian, Finnish, French (France), French (Canada), French (Belgium), French (Switzerland), German (Germany), German (Austria), German (Switzerland), Hungarian, Icelandic, Italian, Italian (Switzerland), Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish (international), Spanish (Mexico), Swedish, ThaiAdditional content is available on TechNet for United States English and the following languages (note that Microsoft Dynamics AX is available for more languages than those supported on TechNet):
Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Swedish
More Information
Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
Separate installation instructions are provided for updating content that's already been installed and for installing content in a languages that hasn’t yet been installed on your help Server.
To update Help Server content that’s already installed, complete the following steps:
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From your server navigate to the Microsoft Dynamics AX 2012 R3 production installation folder. Save and unzip the hotfix file for the language that you are installing.
Verify that the Microsoft Dynamics AX DVD image is copied to a network location. Open the following Microsoft Dynamics AX DVD image folder: Drive:\Msi\HelpContent
Note When you unzip the hotfix file, each .zip file produces a file named similar to this: HelpContent_pt-br.msi file. In this example, the .msi file contains Help content in Brazilian Portuguese (pt-br). -
Double-click the Setup.exe icon. When the Setup program starts, click the Install link, and then click Next in the Welcome dialog.
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Select the Add or modify components option and click Next.
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In the Add or modify components dialog, the components that are already installed are selected, including the Help Server. Click Next.
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In the Language and content selection dialog, the languages that you’ve installed content for are selected. Clear the selection for the languages that you’re updating and click Next. This causes the content for those languages to be removed, which is a prerequisite for installing updated content.
Note In previous versions you used the Windows Control Panel to uninstall Help content. Now you can successfully remove content for multiple languages in a single step using the Microsoft Dynamics AX Setup program. -
A message is displayed similar to the following: The following HelpContent_PT-BR;HelpContent_ PT-BR Any customizations made to this help content since it was installed will be lost. Do you want to continue?
If you added your own content to your Help Server by following the instructions in the, the content you added will be in a different folder and will not be removed. Click OK to remove content for the languages you specified. -
When the selected content has been removed, you’ll need to restart the Setup program and re-install updated content for the languages you specified. To begin, double-click the Setup.exe icon. When the Setup program starts, click the Install link, and then click Next in the Welcome dialog.
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Select the Add or modify components option and click Next.
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In the Add or modify components dialog, select HelpServer and click Next.
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The languages that you removed content for have been cleared. Select the languages to install content for and click Next.
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When the Ready to install dialog displays, click Install to update the content for the languages you selected. Click Finish when the installation process is finished.
To install Help Server content for a language that has not yet been installed, complete the following steps:
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From your server navigate to the Microsoft Dynamics AX 2012 R3 production installation folder. Save and unzip the hotfix file for the language that you are installing.
Note When you unzip the hotfix file, each .zip file produces a file named similar to this: HelpContent_pt-br.msi file. In this example, the .msi file contains Help content in Brazilian Portuguese (pt-br). -
Double-click the Setup.exe icon. When the Setup program starts, click the Install link, and then click Next in the Welcome dialog.
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Select the Add or modify components option and click Next.
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In the Add or modify components dialog, select HelpServer and click Next.
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When the Ready to install dialog displays, click Install to update the content for the languages you selected. Click Finish when the installation process is finished.
Prerequisites
You must have Microsoft Dynamics AX 2012 R2 or Microsoft Dynamics AX 2012 installed to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
