Items disappear or are duplicated on All Programs menu after moving icons in Windows 7 or Windows Server 2008 R2

Applies to: Windows Server 2008 R2 Service Pack 1Windows Server 2008 R2 DatacenterWindows Server 2008 R2 Enterprise


Consider the following scenario:
  • You have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.
  • You clear the Sort All Programs menu by name check box in the Customize Start Menu dialog box of the Taskbar and Start Menu Properties.
  • You change the position of an item on the All Programs menu from the Start menu so that it is between two folders.
  • You log off and log on the computer.
  • You change the position of the same item on the All Programs menu from the Start menu.
In this scenario, a duplicate of the item that you moved appears and one of the folders is removed from the All Programs menu. 


To resolve this issue, we have released a hotfix that have prerequisites.

How to obtain this hotfix

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information


To install this hotfix, you must install Service Pack 1 for Windows 7 or for Windows Server 2008 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.


See the terminology that Microsoft uses to describe software updates.