Lync Web App users are disconnected from a video meeting on a Mac device in a Lync Server 2013 environment

Attiecas uz: Lync Server 2013

Symptoms


This issue occurs when an organizer uses a Polycom HDX8000 device to share video in the meeting. Then, the Microsoft Lync Web App plug-in crashes within two minutes. 

Note When this issue occurs, users' audio and video fail, but the instant message feature still works.

Resolution


To resolve this issue, get the November 2014 Cumulative Update 5.0.8308.834 for Lync Server 2013, web components server.

Note After you install this cumulative update, the user will not be prompted to install a new plug-in if a plug-in is already installed. To install a correct plug-in, the user must delete the existing plug-in.