To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Version Size File name Operating system
June 19, 2001 4.90.3003 185,910 Ifsmgr.vxd Windows Millennium
NOTE: If you have several thousand 0kb OEM*.inf files, delete those files first. If after deleting these files, the issue still exists, then apply for this hotfix. Use the following steps to delete any files found:
- Click on Start, Search, then For Files or Folders.
- Under Search for Files or Folder, type in OEM*.INF
- Next click on Search Options. Put a check mark next to Size. Change at least to at most and then change the 0 to a 1.
- Under Look in, ensure Local Hard drive(s) are listed. Click on search.
- Minimize the search window. Double click My Computer and then double click the C drive. Right click on the Window background, choose New, and then Folder. Assign a name to the folder. Once created, double click on the folder to open it up. Minimize this folder.
- Maximize the other folder that was created on the C drive. Click on Edit, and then Paste.
- Once this is done, reboot the computer with a startup disk. If you do not have one, click Start, Settings, and then Control Panel. Double click Add/Remove Programs. Click on the Startup Disk tab and then Create Disk. Leave the disk in the drive and reboot the computer. Start the computer without CD-ROM support.
- At the A prompt, type in C: , press ENTER. At the C prompt, type DIR and ENTER to view files. Ensure that the folder is present.
- Do a deltree "folder name". This will remove the files. Depending on how many files there are and the speed of the computer, this could expend from several minutes to several hours.
Article ID: 301540 - Last Review: Jun 19, 2014 - Revision: 1