Symptoms
When you open a meeting that contains details from a Lync meeting or another online meeting in Microsoft Outlook 2013 or Outlook 2010, Outlook crashes. Additionally, in the Application log, you may find one or more of the following crash signatures in event ID 1000:
| Application name | Application version | Module name | Module version | Offset |
| Outlook 2013 | ||||
| Outlook.exe | 15.0.4641.1001 | Outlook.exe | 15.0.4641.1001 | 0x00A131B7 |
| Outlook.exe | 15.0.4659.1000 | Outlook.exe | 15.0.4659.1000 | 0x00A13EBF |
| Outlook.exe | 15.0.4667.1000 | Outlook.exe | 15.0.4667.1000 | 0x00A176C7 |
| Outlook.exe | 15.0.4649.1000 | Outlook.exe | 15.0.4649.1000 | 0x0000000000B66F59 |
| Outlook.exe | 15.0.4659.1000 | Outlook.exe | 15.0.4659.1000 | 0x0000000000B65D9D |
| Outlook.exe | 15.0.4667.1000 | Outlook.exe | 15.0.4667.1000 | 0x0000000000B6C839 |
| Outlook.exe | 15.0.4753.1002 | Outlook.exe | 15.0.4753.1002 | 0x00011F82 |
| Outlook.exe | 15.0.4727.1000 | Outlook.exe | 15.0.4727.1000 | 0x00011F7F |
| Outlook 2010 | ||||
| Outlook.exe | 14.0.7149.5000 | Outlook.exe | 14.0.7149.5000 | 0x0000A0CF |
| Outlook.exe | 14.0.7153.5000 | Outlook.exe | 14.0.7153.5000 | 0x0004916A |
| Outlook.exe | 14.0.7109.5000 | Outlook.exe | 14.0.7109.5000 | 0x0000000000007B94 |
| Outlook.exe | 14.0.7113.5000 | Outlook.exe | 14.0.7113.5000 | 0x0000A0B5 |
| Outlook.exe | 14.0.7157.5000 | Outlook.exe | 14.0.7157.5000 | 0x0000A0CF |
| Outlook.exe | 14.0.7157.5000 | Outlook.exe | 14.0.7157.5000 | 0x0000000000007BA8 |
| Outlook.exe | 14.0.7160.5000 | Outlook.exe | 14.0.7160.5000 | 0x00013A98 |
| Outlook.exe | 14.0.7162.5003 | Outlook.exe | 14.0.7162.5003 | 0x0000000000007B60 |
Cause
This problem occurs when the following conditions are true:
- The organizer who created the meeting is using Outlook 2013 or Outlook 2010 for Windows.
- The meeting includes Lync or other online meeting details.
- The meeting is updated later through Outlook 2016 for Mac or Outlook 2011 for Mac.
Resolution
To fix this issue, install the latest update for your version of Outlook for Mac which updates the meeting in bullet 3 in the "Cause" section.
To resolve this issue for Outlook 2016 for Mac, install the August 11, 2015, update for Office 2016 for Mac, or a later update. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
3082420 Description of the security update for Office 2016 for Mac: August 11, 2015
To resolve this issue for Outlook for Mac 2011, install the October 13, 2015 update for Office for Mac 2011, or a later update. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
3097266 Description of the security update for Office for Mac 2011: October 13, 2015
To resolve this issue for Outlook 2016 for Mac, install the August 11, 2015, update for Office 2016 for Mac, or a later update. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
3082420 Description of the security update for Office 2016 for Mac: August 11, 2015
To resolve this issue for Outlook for Mac 2011, install the October 13, 2015 update for Office for Mac 2011, or a later update. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
3097266 Description of the security update for Office for Mac 2011: October 13, 2015
More Information
To review the Application log, follow these steps:
- In Control Panel, open Administrative Tools.
- Double-click Event Viewer.
- In the navigation pane on the left side, select Application under Windows Logs.
- In the Actions pane on the right side, click Filter Current Log.
- In the Filter Current Log dialog box, type 1000 in the Includes/Excludes Event IDs field, as shown in the following screen shot, and then click OK.
