December 2014 hotfix for Lync for Mac 2011 14.0.10 (KB3019983)

This article describes a list of issues that are fixed in Hotfix 3019983 for Lync for Mac 2011 14.0.10 that is released in December 2014. Check out the prerequisites before you install the hotfix.

Get Hotfix 3019983 for Lync for Mac 2011 14.0.10

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

How to install this hotfix

This hotfix is packaged as an .exe file that is a self-extracting binary. To expand the hotfix package, you can use the unzip command from a terminal window.


Before you install the Lync for Mac 2011 14.0.10 hotfix, you must uninstall any version of Lync for Mac 2011 that is earlier than Lync for Mac 2011 14.0.4 from your computer. Additionally, make sure that the computer is running Mac OS X 10.5 or a later version of the Mac OS X operating system.

To verify that the computer meets the operating system version requirements, click About This Mac on the Apple menu.

To determine which version of Lync for Mac 2011 is installed on your computer, follow these steps:
  1. On the Go menu, click Applications.
  2. Start Lync for Mac 2011.
  3. On the Lync menu, click About Lync.
The version number of Lync for Mac 2011 is displayed in the About Lync dialog box.

Restart requirement

After you install the Lync for Mac 2011 14.0.10 hotfix, we recommend that you restart the computer before you sign in to Lync for Mac 2011. 

More Information

For more information about resources for Lync for Mac 2011, visit the following Office for Mac website: