Two-sided (duplex) printing options cannot be set for applications in Windows 8.1 and Windows 8

Applies to: Windows 8.1 EnterpriseWindows 8.1 ProWindows 8.1

Symptoms


When this issue occurs, the printed documents do not respect the settings that you deployed in the duplex printing options.

Cause


This issue occurs because the duplex printing options currently use the Device charm setting.

Workaround


To work around this issue, follow these steps to change the duplex printing options.

Windows 8
  1. Open the item that you want to print.
  2. Swipe in from the right edge of the screen, tap Devices, and then tap Print. If you are using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Devices, and then click Print.
  3. Select a printer from the list. You can now see a preview of the item.
  4. When Duplex printing is displayed in this pane, you can change the settings. Otherwise, tap or click More settings. When Duplex printing is displayed, you can change the settings.
  5. Tap or click Print to print the item.
Note If the Duplex printing option is never displayed in step 4, the printer device may be unable to use duplex printing options. You can retry, by using another printer and starting from step 3.

Windows 8.1
  1. Open the item that you want to print.
  2. Swipe in from the right edge of the screen, tap Devices, and then tap Print. If you are using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Devices, and then click Print.
  3. Select a printer from the list. You can now see a preview of the item.
  4. When Duplex printing is displayed in this pane, you can change the settings. Otherwise, tap or click More settings. When Duplex printing is displayed, you can change the settings.
  5. To set duplex printing as the default setting for the selected printer, select the Use these settings in all applications option.
  6. Tap or click Print to print the item.
Note If the Duplex printing option is never displayed in step 4, the printer device may be unable to use duplex printing options. You can retry by using another printer and starting from step 3.


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


To learn more about how to print more detail, see How to print in Windows 8.1.