System may freeze if a reserved disk is mounted accidentally in Windows 8.1 or Windows Server 2012 R2

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

This issue can also occur if cluster nodes shut down unexpectedly in Windows 8.1 or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite

Symptoms


This issue occurs when one of the following conditions is true:
  • A cluster has a storage area network (SAN) attached.
  • System tries to mount a volume on a cluster, and the node is not the owning node of the disk.
  • The disk is put online accidentally, and the node is not the owning node and it does not own the disk reservation.
  • Windows PE runs on a system that has drivers being online and reserved by another cluster node.

Note The Hyper-V host should enter an automatic repair process after the unexpected shutdown (also known as a dirty shutdown) if the shutdown is unexpected. As a temporary workaround, start the system in safe mode, and then restart it immediately.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.

More Information


How to insert hotfix 3027110 into WinRE.wim

  1. Create a folder C:\WindowsUpdate.
  2. Download the following .msu files to C:\WindowsUpdate:Note Update 2919355 is a prerequisite for update 3027110 so that you do not have to add both update 2919442 and update 2919355 packages if the WinRE image already includes update 2919355 package. To confirm it, type the following command right after step 6:

    dism /image:C:\winre\mount /Get-packages
  3. Open Command Prompt.
  4. Type the following command to disable WinRE:

    REAgentC /disable
  5. Create the following local folder:

    C:\WinRE\Mount
  6. Type the following command to mount the Winre.wim file:

    dism /Mount-Wim /WimFile:C:\Windows\System32\Recovery\WinRE.wim /Index:1 /MountDir:C:\WinRE\Mount
  7. Type the following commands in order to integrate the packages into WinRE image: 
    • dism /image:C:\Winre\mount /Add-Package /Packagepath:C:\WindowsUpdate\Windows8.1-KB2919442-x64.msu
    • dism /image:C:\Winre\mount /Add-Package /Packagepath:C:\WindowsUpdate\Windows8.1-KB2919355-x64.msu
    • dism /image:C:\Winre\mount /Add-Package /Packagepath:C:\WindowsUpdate\Windows8.1-KB3027110-v2-x64.msu

    Note Update 2919355 is a prerequisite for update 3027110. You do not have to add both update 2919442 and update 2919355 packages if the WinRE image already includes update 2919355 package. To confirm it, you can type the following command:

    dism /image:C:\winre\mount /Get-packages
  8. Type the following command to verify that the security package was integrated successfully:

    dism /image:C:\winre\mount /Get-Packages
  9. Type the following command to commit the changes to the Winre.wim file:

    dism /unmount-wim /MountDir:C:\Winre\mount /commit
  10. Type the following command to enable WinRE:

    REAgentC /enable