Touch Keyboard does not appear on logon screen when you try to enter a password in Windows

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials


When you try to enter a password or user name in the Windows logon screen by using a touch-capable device, the Touch Keyboard does not appear. 

This issue occurs in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 on a computer on which the fast startup mode is enabled. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

See the steps to reproduce this issue.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

Steps to reproduce this issue

  1. In Control Panel, open the Power Options item.
  2. Click Choose what the power button does.
  3. Enable the Turn on fast startup (recommended) option.
  4. Turn off the device.
  5. Push the power button to turn on the device.
  6. On the logon screen, tap the Password box, and then tap a different area of the logon screen.
  7. The Touch Keyboard does not reappear.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.