Surface support for business for a stolen device

Applies to: Surface Pro 3Surface Pro 2Surface 2


This article discusses Surface support for business for a stolen device.

More Information

The following options are available for Surface business customers:

  • Contact your IT group to determine whether Absolute Computrace software was purchased and enabled on the device. 
  • Contact local authorities to report device as stolen.
  • If the device has remaining time on extended warranty, Microsoft can either cancel the rest of the remaining warranty or transfer the rest of the warranty to a new device.
For more information and support for Absolute Computrace, contact Absolute Computrace at the following website: 
For more information about how to cancel or transfer the extended warranty, contact Microsoft Surface support for business at the following website: 
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.