- These instructions apply to Windows 7 and later versions.
- Recorded steps don't capture anything that's typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details.
- Some programs may not be captured accurately or may not provide details that are useful to Microsoft Support.
- If you use a computer that's not running Windows, provide screen shots instead.
The tool only collects the last 25 screen shots. If you see the following in your capture, refer to the ‘To adjust settings’ in the section below to increase this value if you need to capture longer than 25 screen shots.
Step 1: <date/time> user left click on “Text Editor (edit)” in “Untitled – Notepad”
No screenshots were saved for this step.
Article ID: 3035258 - Last Review: Sep 28, 2017 - Revision: 2