- These instructions apply to Windows 7 and later versions.
- Recorded steps don't capture anything that's typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details.
- Some programs may not be captured accurately or may not provide details that are useful to Microsoft Support.
- If you use a computer that's not running Windows, provide screen shots instead.
Article ID: 3035258 - Last Review: Jul 13, 2016 - Revision: 1