[SDP 5][5437f997-52bb-4a9b-8c6f-bf3b7ed52013] OneDrive for Business troubleshooter


This article contains information that applies when you use the OneDrive for Business sync client (groove.exe).

Note To determine which OneDrive sync client you're using, see the following Microsoft website:
The OneDrive for Business (SPOneDriveForBusiness) Diagnostic detects certain problematic conditions and collects information to troubleshoot Microsoft OneDrive for Business issues. This diagnostic supports both OneDrive for Business 2013 and OneDrive for Business 2015.


This article describes the information that may be collected from a computer that's trying to connect to OneDrive for Business.

Required permissions

The rules in the diagnostic package use the local administrator account of the client computer.

Manifest results

The following table lists the files that are collected when you run SPOneDriveForBusiness, and it describes the information that each file contains.
DescriptionFile name
Contains the status of each rule that is executed, including any problematic conditions that were detected.ResultReport.xml
This is an xlst transform that formats the results in the ResultReport.xml file. It contains no customer data.Results.xsl
Contains debug information that's generated during the execution of the manifest. Also contains timings on each rule that is run. May contain customer data. However, every attempt has been made to reduce the amount.SPOneDriveForBusiness.0.debugreport.xml
Contains additional debug information for the manifest execution. May contain customer data. However, every attempt has been made to reduce the amount.Stdout.log
Inventory scan of installed Office applications.<ComputerName>_ROIScan.log and <ComputerName>_ROIScan.xml
OneDrive for Business Trace Cab file.<ComputerName>_SPO_<locale>_OneDriveTrace.cab
OneDrive for Business Event Trace Log files (ring logs).<ComputerName>_SPO_<locale>_OneDriveSpwLogs.cab
Contains the Application Event Logs<ComputerName>_evtx_<locale>_EventLogs.cab
OneDrive for Business WER AppCrash Report<ComputerName>_cab_<locale>_OneDriveWerReport.cab
Contains the Groove.exe.log file<ComputerName>_log_<locale>_OneDriveGrooveExeLog.cab
Contains the Msosync.exe.log file<ComputerName>_log_<locale>_OneDriveMsosyncExeLog.cab
Contains the MSO logs<ComputerName>_log_<locale>_OneDriveMsoLogs.cab
Contains the Windows Explorer WER AppCrash Report<ComputerName>_cab_<locale>_ExplorerWerReport.cab
Contains the MSOSync WER AppCrash Report<ComputerName>_cab_<locale>_MSOSyncWerReport.cab
Contains information for troubleshooting a duplicate document error<ComputerName>_cfg_<locale>_OneDriveDuplicateDocumentError.txt
Contains the product and file version for each running process<ComputerName>_cfg_<locale>_ProcessListReport.txt

OneDrive for Business rules


To install this package, you must have Windows PowerShell 2.0 installed on the computer. For more information, go to the following Microsoft Knowledge Base article:
968929 Windows Management Framework (Windows PowerShell 2.0, WinRM 2.0, and BITS 4.0)
The following checks are performed by the OneDrive for Business troubleshooter package.
Rule IDTitleDescription
7D4149B9-6008-4DBA-B92C-FEF148D0E9F9Sync issues with SharePoint Online when OneDrive for Business (formerly SkyDrive Pro) folder has blocked file name extensionshttp://support.microsoft.com/kb/2933738
4686124A-193E-443D-8E76-C1BED8A24AABSync issues with SharePoint Online when OneDrive for Business folder has blocked file charactershttp://support.microsoft.com/kb/905231
387DEB3A-BE31-4DA2-BAC3-F0F2496FE527 OneDrive for Business is not installed on client machinehttp://www.microsoft.com/download/details.aspx?id=39050
62628571-A7EA-49DC-B4CB-0DC5C0F7F189File names cannot have more than 128 characters for the file to be added to a synced library folder for uploading to SharePoint Onlinehttp://support.microsoft.com/kb/2933738
FE1F4C70-4216-4733-8929-82999283DD42Folder names cannot have more than 250 characters for the folder to be added to a synced library folder for uploading to SharePoint Onlinehttp://support.microsoft.com/kb/2933738
01E1B0C3-2DE2-44DD-8B37-2AF88877E959Mismatched path between Office and OneDrive install types.
9F79AEEC-11AB-4B95-B7FF-991622F619DAMismatched version between Office and OneDrive install types.
123FB748-D778-467A-8625-FD95FAA4502DOneDrive sync errors after configuring Information Rights Management (IRM) on the library
DBFE72C4-06D7-4AD1-8BE3-B72D97494AFFOneDrive sync errors for changing file name while files are being uploaded to SharePoint Online.
F8B30197-7AE8-4BAC-BBBD-15850D46B7C1OneDrive white space sync errors when trying to sync document library.
EADB7E2E-7182-49F0-BC7C-16C467BE878EOneDrive initial sync errors when user attempts to sync a document library that has Information Rights Management (IRM).
03F360C5-1A49-44EB-AE88-FA42FBE09028Cannot sync a file to SharePoint Online because of a tilde (~) at the beginning of the file name.http://support.microsoft.com/kb/2933738
B6BF491C-86B2-4BEC-A8DE-E6DA6907120DReturns the OneDrive for Business version number
63A7735F-A47D-447F-B342-78AA0FBEBCF1Check OneDrive for Business directory for unsupported foldershttp://support.microsoft.com/kb/2933738
2F3D6F96-7241-49E8-9432-545340D72438Check OneDrive for Business directory for file size limithttp://support.microsoft.com/kb/2933738
2DH4806D-6F1C-4FE9-BE5A-9BA354BC801DCheck OneDrive for Business directory for the maximum items limithttp://support.microsoft.com/kb/2933738
2DG4AF0B-4974-488C-8DC2-C679CA7BF65FCheck synced SharePoint Lists and Libraries for the maximum items limithttp://support.microsoft.com/kb/2933738
17C9D0C9-96FA-4014-986E-1C4B0448FAC7Check if SignInOptions is set to defaulthttp://support.microsoft.com/kb/3047765
68B34491-0A2D-4637-A224-076FBA61FA1BCheck if UseOnlineContent is set to defaulthttp://support.microsoft.com/kb/3039000
70AD3F4C-07C8-4BB2-8086-D30D6C3EEFDCCheck the local machine free disk space and total capacity
CD4D025-549F-4528-A682-31BBD246D472Check for mixed install of MSI and ClickToRunhttps://support.microsoft.com/kb/2904296
6CE5FC56-B975-4E2C-8149-304296F75974Check ETL trace for Invalid Unicode Character error
A919A6D5-0401-4700-B7D6-C78920DB4EEBDirectory statistics for the OneDrive folder
6622756F-4577-4243-BF65-36A91A78CDC2Check for file name character limit for Excel fileshttps://support.microsoft.com/kb/213983
7B683A8C-238F-4D61-BCEF-88088AA18E93Check if Central Table file size exceeds 2 GBhttps://support.microsoft.com/kb/3038627
BE218D37-62A5-4C42-80B7-18129D702EB0Check Shell Icon Overlay Identifiers orderhttps://support.microsoft.com/kb/3079213


For more information about which operating systems can run Microsoft Support's diagnostic packages, go to the following Microsoft website:

Still need help? Go to Microsoft Community.

Article ID: 3038984 - Last Review: Dec 21, 2016 - Revision: 1