Console crashes when running an inquiry after installing Update Rollup 5 or later for Data Protection Manager 2012 R2

Symptoms

After installing Update Rollup 5  (or a later update rollup) for Microsoft System Center 2012 R2 Data Protection Manager (DPM 2012R2), if you are already protecting system state or bare metal recovery (BMR), when an inquiry is run on the local DPM server or on another attached DPM server for secondary protection, the console may crash. After restarting the server, the DPM UI will freeze at one of the following windows and you also notice that cmdlets are unresponsive.

Splash screen

Data Source Health

Alerts


Resolution

To resolve these issues, apply this hotfix.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

This hotfix is available for download from the Microsoft Download Center:



Installation instructions

To install this hotfix, follow these steps:
  1. Download this hotfix to a target folder on your computer.
  2. Open the target folder, and then right-click DataProtectionManager2012R2-KB3040326.exe.
  3. Click Run as administrator.
  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

Prerequisites

To apply this hotfix, you must have Update Rollup 5 for System Center 2012 R2 Data Protection Manager installed.

Restart information

You must restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace any previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3040326 - Last Review: Nov 4, 2016 - Revision: 1

Microsoft System Center 2012 R2 Data Protection Manager

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