All pages of the report print when a subreport is selected to print

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This article provides solutions to an issue where the whole report prints instead of the subreport when a subreport is selected to print.

Applies to:   Microsoft Dynamics SL 2011, Microsoft Dynamics SL 2011 Service Pack 1, Microsoft Dynamics SL 2011 Service Pack 2, Microsoft Dynamics SL 2015
Original KB number:   3041607

Symptoms

Consider the follow scenario:

  • Print preview the Detailed GL report.
  • Double-click one account. A new screen/subreport will open. Print it.

The whole report prints instead of this subreport.

Cause

Because this is being printed from the Print Preview, this is controlled by Crystal Reports and not Microsoft Dynamics SL.

Resolution

To resolve this issue, use one of the following methods:

  • Export the report to a file, such as a PDF. Then open the report in a PDF viewer and select to print a page rage instead of printing the whole report.

  • Before you print the report, use the select tab to select only the data that would usually show in the subreport. Then click print. For example, if you are printing a report that uses many customers, and you select to drill-down into a subreport that shows just one of the customers. Then instead use the select tab to select only that customer and then click print.