"0x00000050" Stop error on a failover cluster that is running Windows Server 2012 R2 or Windows Server 2012

This article describes an issue that occurs on a Windows Server 2012 R2 or Windows Server 2012-based failover cluster. A hotfix is available to fix this issue. The hotfix has a prerequisite and a restart requirement.

Symptoms

When you create files in the file server resource on a failover cluster, you receive a Stop error message that resembles the following:

STOP: 0x00000050 (parameter1, parameter2, parameter3, parameter4)


Notes

  • This Stop error indicates a PAGE_FAULT_IN_NONPAGED_AREA problem. 
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x00000050" Stop errors are caused by this issue.

Resolution

To fix this problem, we have released a hotfix. Even though this issue has only been observed in Windows Server 2012 R2 or Windows Server 2012, the hotfix also applies to Windows 8.1, Windows RT 8.1, Windows 8, and Windows RT.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it is because a hotfix isn't available for that language.


Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

There are no prerequisites to apply this hotfix in Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.


Restart requirement

You have to restart the computer after you apply this hotfix in Windows 8.1 or Windows Server 2012 R2.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Windows 8, Windows RT and Windows Server 2012
Additional file information
Properties

Article ID: 3047331 - Last Review: Jan 12, 2016 - Revision: 1

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