This article describes an update that resolves a post-release problem that is caused by update 3033889. After you install update 3033889 on systems that use the Japanese, Korean, or Chinese input method editor (IME), Windows Explorer stops responding, or "hangs," and may crash. This problem occurs only on computers that are running Windows Server 2012 R2, Windows 8.1, Windows Server 2012, or Windows 8.
How to obtain this update
Method 1: Windows UpdateThis update is available from Windows Update.
Method 2: Microsoft Download CenterThe following files are available for download from the Microsoft Download Center.
Note The update for Windows RT 8.1 or Windows RT can be obtained only from Windows Update.
|All supported x86-based versions of Windows 8.1||Download the package now.|
|All supported x64-based versions of Windows 8.1||Download the package now.|
|All supported x64-based versions of Windows Server 2012 R2||Download the package now.|
|All supported x86-based versions of Windows 8||Download the package now.|
|All supported x64-based versions of Windows 8||Download the package now.|
|All supported x64-based versions of Windows Server 2012||Download the package now.|
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Method 3: Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this update or hotfix, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.
Registry informationTo use the update or hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you install this update or hotfix.
Hotfix replacement informationThis update or hotfix does not replace a previously released hotfix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.