Outlook Web App logon page takes longer time than expected to time out in an Exchange Server 2013 environment

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


When you set the values of the PrivateTimeout and PublicTimeout parameters to specify how long you are inactive from Outlook Web App, the time-out session does not end immediately in a Microsoft Exchange Server 2013 environment .

Cause


This issue occurs because the LiveIdAuthentication module considers the ping request as a user activity and it breaks the time-out of the activity. Then, the time to live (TTL) time stamp refreshes the session.

Resolution


To resolve this issue, install Cumulative Update 9 for Exchange Server 2013.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the OWA time-out settings for public or private computers, see How to Configure Public and Private Computer Settings in OWA 2013.