How to troubleshoot sign-in issues with Office modern authentication when you use AD FS

INTRODUCTION

This article contains information about how to troubleshoot problems that affect the ability to sign in to Microsoft Office 2016 apps and Microsoft Office 2013 apps that are enabled for modern authentication. This article also contains resources for IT administrators to address reports about Active Directory Federation Services (AD FS) issues that are specific to Office for Windows platforms.

The following table lists known issues and recommended solutions.
IssueRecommendation
“An error occurred. Contact your administrator” message when you try to sign in to an Office 2016 or Office 2013 modern authentication appTo resolve this issue, contact your administrator and refer to this article.
Desktop single sign-on (SSO) with AD FS failsTo resolve this issue, contact your administrator and refer to this article.
If you have an issue that's not listed in this article, go to the following Microsoft TechNet wiki page. The wiki page lists other known issues and workarounds.

MORE INFORMATION

Issue: “An error occurred. Contact your administrator” message when you try to sign in to an Office 2016 or Office 2013 modern authentication app
Issue: Desktop single sign-on (SSO) with AD FS fails

REFERENCES

Still need help? Go to Microsoft Community
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Article ID: 3052203 - Last Review: Dec 21, 2016 - Revision: 1

Office 365, Microsoft Office 365 ProPlus, Microsoft Azure Active Directory

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