"The item no longer exists" error when you access an archive mailbox in Outlook Web App in Exchange Server 2010

Applies to: Exchange Server 2010 Service Pack 3Exchange Server 2010 EnterpriseExchange Server 2010 Standard

Symptoms


Assume that you move an archive mailbox from on-premises to Microsoft Exchange Online, and the mailbox is added as a Favorite shortcut. After this migration is complete, you cannot access the archive mailbox, and the shortcut for the archive mailbox folder is not displayed in the Favorites list in Microsoft Outlook Web App. Additionally, you receive the following error message:
The item you tried to access no longer exists. The item wasn't found. You or a delegate might have moved or deleted it using another computer or a mobile phone.

Cause


This issue occurs because of a by design logic in the Microsoft Exchange Server 2010 environment.

Resolution


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.