Office 365 integration is unsuccessful if the Rights Management service is installed on Windows Server 2012 R2 Essentials

Applies to: Windows Server 2012 R2 Essentials

Symptoms


Consider the following scenario:
  • You sign up for an Office 365 subscription.
  • You enable Rights Management Service on a Subscribed Office 365 account.
  • You sign up for Rights Management Service subscription by using your Office 365 credentials at https://portal.aadrm.com.
  • You sign up for Azure Active Directory by using the same credentials that you used for Office 365.
  • You try to integrate the same Office 365 account on a Windows Server 2012 Essentials-based or Windows Server 2012 R2 Essentials-based server.

In this scenario, the Windows Server 2012 R2 Essentials Dashboard integration with Office 365 fails.

Resolution


Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update in Windows Server 2012 R2, you must first have update 2919355 installed.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


Learn about the terminology that Microsoft uses to describe software updates.