Method 1Use the System Configuration utility (Msconfig.exe) to extract the original Helpctr.exe file to the Windows\PCHealth\HelpCtr\Binaries folder on your hard disk. To do this, follow these steps:
- Start your computer in Safe mode. To do this, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then click Safe Mode on the Startup menu.
- Click Start, and then click Run.
- In the Open box, type msconfig, and then click OK.
- In the System Configuration Utility dialog box, click Extract File.
- In the Specify the system file you would like to restore box, type helpctr.exe, and then click Start.
- In the Restore from box, click Browse, and then browse to the C:\Windows\Options\Install folder, where C: is the drive on which Windows is installed, and then click OK.
NOTE: Use C:\Windows\Options\Install if you installed a Windows Me retail product, or C:\Windows\Options\Cabs if your computer manufacturer installed Windows Me.
Windows Me installs the cabinet files, by default, in the Windows\Options\Install folder. If these files are on your computer, you do not need your Windows Me CD-ROM because you can extract the Helpctr.exe from the appropriate folder on your hard disk.
- In the Save file in box, click Browse, and then browse to your C:\ drive (where C is the drive on which Windows is installed), and then click OK.
- Click OK to extract the file.
- Click Yes to the The destination folder C:\ does not exist. Do you want to create it? message.
- Click OK to the The file has been successfully extracted message, and then click OK to close the System Configuration Utility dialog box.
- Start Windows Explorer: Click Start, point to Programs, point to Accessories, and then click Windows Explorer. Locate the Helpctr.exe file that you extracted to your drive C.
- Move the Helpctr.exe file to the C:\WINDOWS\PCHealth\HelpCtr\Binaries folder by right-clicking the Helpctr.exe file and selecting Cut. Navigate to the Binaries folder, right-click the folder, and then click Paste on the shortcut menu.
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Locate the following registry key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Helpctr.exeIn the right pane, verify that the key is set to the following value:C:\Windows\PCHealth\Helpctr\Binaries\Helpctr.exeIf this registry entry does not exist, create a new entry. To do this, follow these steps:
- Locate the following registry key:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths
- Right-click App Paths, point to New, and then click Key.
- Type Helpctr.exe.
- In the left pane, click Helpctr.exe.
- In the right pane, right-click (Default), and then click Modify.
- In the Value data box, type C:\Windows\PCHealth\Helpctr\Binaries\Helpctr.exe, and then click OK.
- Locate the following registry key:
- On the Registry menu, click Exit to quit the Registry Editor.
Method 2Run Windows Setup to reinstall Windows Me, which will replace the missing Helpctr.exe file.
Article ID: 305666 - Last Review: Jun 19, 2014 - Revision: 1