Note We recommend that you test hotfixes before you deploy them in a production environment. Because the builds are cumulative, each new hotfix release contains all the hotfixes and all the security fixes that were included with the previous update package. We recommend that you consider applying the most recent fix release that contains the most necessary hotfixes.
Issues that are fixed in this hotfix packageThis hotfix package fixes the following issues:
- Issue 1: Office Click-to-Run applications do not start when you try to open Office documents from SharePoint
App-V 5.0 tried to virtualize Office Click-to-Run applications. This broke integration with Microsoft SharePoint and prevented Office Click-to-Run applications from successfully starting when the user tried to edit Office documents that are hosted on SharePoint sites.
- Issue 2: The App-V 5.0 client held a handle to the user profile that prevented the user profile service from deleting the profile when a user logged off
The App-V 5.0 client service held a handle to the user's copy-on-write directory. This prevented the profile from being deleted when the user logged off. In turn, a temporary profile was created when the user logged on again. This prevented the publication of applications that were allowed for publication for the user.
Hotfix informationA supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Service Pack 3 for Microsoft Application Virtualization 5.0 installed.
Installation informationIf the original client was deployed by using the .msi file, you must apply the .msp file to have a successful update. To extract the .msp file, run the following command:
Important When you try to uninstall an update, the attempt fails if a just-in-time virtualization (JIT-V) package is in use.
This issue was introduced with the JIT-V feature in App-V 5.0 Service Pack 2 (SP2). All SP2 and SP3 hotfix (patch-level) releases might experience this issue if the following conditions are true:
- You install the client by using a Windows Installer (.msi) file, and then you apply updates by using a Microsoft Installer Patch (.msp) file.
- You try to uninstall an update by using Add or Remove Programs in Control Panel.
- A JIT-V enabled package is running on the system.
To work around this issue, follow these steps:
- Start local services.
- Stop the Microsoft App-V Client service.
- Uninstall the update by using Add or Remove Programs in Control Panel.
- Start the Microsoft App-V Client service.