Error 80092004 occurs when you install security update 3038314 for Internet Explorer 11 on x64-based Windows 7

Symptoms

After you perform a clean installation of Windows 7 or Windows Server 2008 R2, and then you upgrade from Internet Explorer 8 to Internet Explorer 11, you may receive an error message that resembles the following:
Windows Update encountered an unknown error
error code 80092004

After the clean installation, Windows Update continues to offer security update 3038314 (MS15-032: Cumulative security update for Internet Explorer: April 14, 2015) even though the security update may already be installed correctly.

If you receive this error message, click About Internet Explorer on the Help menu to determine whether the security update was installed. If the Update Versions line shows KB3038314, this indicates that the security update is installed correctly and the system is not in an unprotected state. 

Resolution

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer.

This update was first included in the May 2015 cumulative security update for Internet Explorer (MS15-043).

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3060721 - Last Review: May 25, 2015 - Revision: 1

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