Explorer.exe process crashes after File History item in Control Panel is opened in Windows 8.1

This article describes an issue that causes the Explorer.exe process to crash in Windows 8.1. You can resolve this issue by applying the update in this article. Before you install this update, check out the Prerequisites section.

How to obtain this update

To resolve this issue, we have released an update through Windows Update and Microsoft Download Center. Even though this issue has been observed only in Windows 8.1, the update also applies to Windows RT 8.1.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update from Windows Update. For more information about how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3064059 - Last Review: Jul 17, 2015 - Revision: 1

Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1, Windows RT 8.1

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