Remove a computer virus

Removing a computer virus or spyware can be difficult without the help of malicious software removal tools. Some computer viruses and other unwanted software reinstall themselves after the viruses and spyware are detected and removed. However, by updating your computer regularly and by using malicious software removal tools, you can help remove them permanently.

Select one of the two sets of instructions below depending on whether or not you are able to connect to the Internet from your infected device.

If you can connect to the Internet on the infected device
If you can’t connect to the Internet on the infected device


Article ID: 3064074 - Last Review: Jun 15, 2015 - Revision: 1

Windows 8, Windows 8 Enterprise, Windows 8 Pro, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Enterprise, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate, Windows Vista Ultimate 64-bit Edition