Volume buttons don’t work in InstantGo standby on Windows 8.1 with some IMEs installed

Applies to: Windows 8.1

Symptoms


On a Windows 8.1 device that supports InstantGo, you can play music through a Microsoft Store app such as Xbox Music, and the audio will continue to play even when the device goes into standby mode. If the device has physical volume buttons on it, you should be able to adjust the volume even when the device is playing audio in standby. However, if you have Chinese, Japanese, or Korean Input Method Editors (IMEs) installed, volume buttons wont work in standby.

Cause


The IME process doesnt work correctly with InstantGo standby mode.

Resolution


To work around this issue, bring the device out of standby mode, and then adjust the volume.

More Information


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.