The OneDrive for Business account is removed without warning after you upgrade the OneDrive for iOS app

PROBLEM

After you upgrade the OneDrive for iOS app, the OneDrive for iOS app signs out, and the OneDrive for Business account is removed without warning or prompting.

SOLUTION

Occasionally, the keychain in iOS has to be updated to enable the OneDrive for Business account to persist in the OneDrive for iOS app.

To reset the keychain, follow these steps:
  1. Sign in to the OneDrive for Business account by using the OneDrive for iOS app.
  2. Sign out of the OneDrive for Business account by using the OneDrive for iOS app.
  3. Sign back in to the OneDrive for Business account by using the OneDrive for iOS app.

MORE INFORMATION



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Article ID: 3066961 - Last Review: Dec 21, 2016 - Revision: 1

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