"The user name or password is incorrect" error when you run the Hybrid Configuration wizard

Se aplica a: Exchange OnlineExchange Server 2013 EnterpriseExchange Server 2013 Standard Edition


When you run the Hybrid Configuration wizard, you receive a "Connecting to remote server failed with the following error message : The user name or password is incorrect" error message. The full text of this message resembles the following: 
INFO:Opening runspace to http://<Exchange Server Name>/powershell?serializationLevel=Full
INFO:Disconnected from On-Premises session
ERROR:Updating hybrid configuration failed with error 'System.Management.Automation.Remoting.PSRemotingTransportException: Connecting to remote server failed with the following error message : The user name or password is incorrect. For more information, see the about_Remote_Troubleshooting Help topic.
   at System.Management.Automation.Runspaces.AsyncResult.EndInvoke()
   at System.Management.Automation.Runspaces.Internal.RunspacePoolInternal.EndOpen(IAsyncResult asyncResult)
   at System.Management.Automation.Runspaces.RunspacePool.Open()
   at System.Management.Automation.RemoteRunspace.Open()
   at Microsoft.Exchange.Management.Hybrid.RemotePowershellSession.Connect(PSCredential credentials, CultureInfo sessionUiCulture)
   at Microsoft.Exchange.Management.Hybrid.Engine.Execute(ILogger logger, String onPremPowershellHost, PSCredential onPremCredentials, PSCredential tenantCredentials, HybridConfiguration hybridConfiguration)
   at Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateHybridConfiguration.InternalProcessRecord()'.


This problem occurs if the credentials that were entered to connect to the on-premises organization are incorrect.


Rerun the Hybrid Configuration wizard, and make sure that you enter the correct credentials for the Microsoft Office 365 admin account and for the on-premises admin account. The wizard checks that the accounts have the appropriate credentials and can connect to the Microsoft Exchange Online and on-premises organizations.


If you experience issues with the Hybrid Configuration wizard, you can run the Exchange Hybrid Configuration Diagnostic. This diagnostic is an automated troubleshooting experience. Run it on the same server on which the Hybrid Configuration wizard failed. Doing this collects the Hybrid Configuration wizard logs and parses them for you. If you're experiencing a known issue, a message is displayed that tells you what went wrong. The message includes a link to an article that contains the solution. Currently, the diagnostic is supported only in Internet Explorer.

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