Can't connect to RemoteApps if Terminal Services Easy Print driver freezes in Windows Server 2008 R2

This article describes an issue that occurs after Terminal Services Easy Print driver freezes in Windows Server 2008 R2 Service Pack 1. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.


Consider the following scenario:
  • You install hotfix 2719704on a Windows Server 2008 R2-based server.
  • You connect to a RemoteApp program that's hosted on a Windows Server 2008 R2-based server and use Terminal Services Easy Print.
  • You're disconnected from the RemoteApp program because of certain network problems.
In this scenario, the Terminal Service Easy Print printer driver freezes, and users can’t connect to RemoteApps on the server any longer.


To fix this issue, we have released a hotfix for Windows 7,and Windows Server 2008 R2. 

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, install Service Pack 1 in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


See the terminology that Microsoft uses to describe software updates.

Article ID: 3067902 - Last Review: Sep 8, 2015 - Revision: 1