Call to a RGS number cannot be transferred to an available RGS agent in Skype for Business Server 2015-based client

When this issue occurs, a user who makes a call hears continuous music in loop when the call waits to be transferred to a Response Group Service (RGS) agent.

Resolution

To resolve this issue, install the June 2015 cumulative update 6.0.9319.55 for the Microsoft Skype for Business Server 2015 Response Group Service.
Properties

Article ID: 3068196 - Last Review: Jun 23, 2015 - Revision: 1

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