Skype for Business Server 2015 RGS agent receives a toast for a second call after agent accepts the first waiting call

Applies to: Skype for Business Server 2015

This issue intermittently occurs even if a Response Group Service (RGS) agent is still in the first call. 

Resolution


To resolve this issue, install the June 2015 cumulative update 6.0.9319.55 for the Microsoft Skype for Business Server 2015 Response Group Service.

More Information


This issue occurs because Skype for Business cannot detect a successful call transfer in time.