The Cluster service on remaining nodes stops unexpectedly when a Windows Server 2012 Failover cluster node experiences a power outage

Symptoms

Consider the following scenario:
  • You have a Windows Server 2012 failover cluster.
  • One of the nodes experiences a power outage.
In this scenario, the cluster service on the remaining nodes stops unexpectedly.

Cause

This problem is caused by a race condition that occurs between a change in the state of a cluster resource and the loss of connectivity to another cluster node. This causes the Cluster service to try to reform the cluster by having invalid pointers in its global state. When the service tries to enumerate the contents of this global state on each node, the invalid pointers are dereferenced. This causes the clussvc process on each remaining node to crash.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3068443 - Last Review: Jul 14, 2015 - Revision: 1

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