Event ID 1000 is logged and RTCSrv.exe crashes when the process is selected in Resource Monitor tool in Lync Server 2013

Symptoms

This issue occurs when you select the RTCSrv.exe process under the Overview tab in the Resource Monitor tool in Microsoft Lync Server 2013.

When this issue occurs, the process stops running. Additionally, the event id 1000 is logged in the Application Log:

Cause

This issue occurs because a deleted object is referenced to use when the process is selected.

Resolution

To resolve this issue, install the July 2015 cumulative update 5.0.8308.920 for Lync Server 2013 (Front End Server and Edge Server).
Properties

Article ID: 3070715 - Last Review: Mar 11, 2016 - Revision: 1

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