The Intune Connector role cannot access the Intune service when the Intune Connector requires a proxy in System Center Configuration Manager

Symptoms

The Intune Connector site system role in Microsoft System Center Configuration Manager may not connect to the Intune service if the following conditions are true:
  • The Intune Connector is installed on a Central Administration site (CAS) or on a server that is remote from the top-level site (that is, from the CAS or from a stand-alone primary site).
  • The Intune Connector requires a proxy to access the Intune service.

Errors that resemble the following are logged in the dmpDownloader.log file.

Note These entries are truncated for readability.

ERROR: AcknowledgeMessage Exception: [Microsoft.Management.Services.Common.ServiceTooBusyException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.TimeoutException: operation timed out for service: https://{intune_service_URL}/ - Operation ID (for customer support): {GUID}

Additionally, errors are logged in the Cloudusersync.log file that resemble the following:

ERROR: SetLicensedUsers exception Microsoft.Management.Services.Common.ServiceTooBusyException: One or more errors occurred. ---> System.AggregateException: One or more errors occurred. ---> System.TimeoutException: operation timed out for service: https://{intune_service_URL}/ - Operation ID (for customer support): {GUID}STATMSG: ID=10001 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_CLOUD_USERSYNC" SYS={site_server} SITE=ABC…

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for System Center 2012 Configuration Manager or Service Pack 1 for System Center 2012 R2 Configuration Manager installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close the Configuration Manager Administration Console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3070774 - Last Review: Jun 17, 2015 - Revision: 1

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