Users can't use Workplace Join, and event ID 100 and 101 are logged

PROBLEM

When a user tries to use Workplace Join, the user receives the following error message:
Confirm you are using the current sign-in info, and that your workplace uses this feature. Also, the connection to your workplace might not be working right now. Please wait and try again.
Additionally, admins see following event ID 100 and event ID 101 logged in Event Viewer:
Event ID: 100
Log Name: Microsoft-Windows-Workplace Join/Admin
Source: Microsoft-Windows-Workplace Join
Level: Information
Description: Workplace Join discovery succeeded. Activity Id: NULL
Event ID: 101
Log Name: Microsoft-Windows-Workplace Join/Admin
Source: Microsoft-Windows-Workplace Join
Level: Information
Description: Workplace Join discovery will query redirect location from 'http://EnterpriseRegistration.interop.msftonlinerepro.com:80/EnrollmentServer/contract'.

CAUSE

The user is a domain user but does not have a cloud identity provisioned.

SOLUTION

To troubleshoot this issue, follow these steps:
  1. Make sure that the user has an account in Azure Active Directory (Azure AD).

     If directory synchronization is being used, make sure that directory synchronization is working and that the user account is not filtered.
  2. Make sure that the user can sign in to the Microsoft cloud service portal. For more information about how to troubleshoot sign-in issues, see the following Microsoft Knowledge Base article:
    2412085 You can't sign in to Office 365, Azure, or Intune

MORE INFORMATION

For more information about diagnostic logging for troubleshooting Workplace Join issues, see the following Microsoft Knowledge Base article:
2412085 You can't sign in to Office 365, Azure, or Intune
Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.
Properties

Article ID: 3071010 - Last Review: Dec 29, 2016 - Revision: 1

Mobile Device Management for Office 365, Office 365, Microsoft Azure Active Directory, Microsoft Azure Cloud Services, Microsoft Intune

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