"A problem occurred" error when you access shared folders in Exchang Server 2013 mailbox by using Outlook Web App

Applies to: Exchange Server 2013 EnterpriseExchange Server 2013 Standard Edition

Symptoms


When you use Microsoft Exchange Server 2010 Outlook Web App to access shared folders that are shared from a Microsoft Exchange Server 2013 mailbox, you receive the following error message:
A problem occurred while you were trying to use your mailbox

Cause


This issue occurs because a special mailbox property is not converted correctly to MAPI for Outlook Web App.

Resolution


Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.