NDES stops working after you restart a Windows Server 2012 R2-based CA server

Applies to: Windows Server 2012 R2 DatacenterWindows Server 2012 R2 StandardWindows Server 2012 R2 Essentials More

This article describes an issue that occurs after you restart a Windows Server 2012 R2-based certification authority (CA) server. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms


When this issue occurs, you receive an error message that resembles the following on the Network Device Enrollment Service (NDES) server:

The Network Device Enrollment Service cannot submit the certificate request (0x80010108). The object invoked has disconnected from its clients.

In this situation, you have to restart the NDES server to clear the error message and then restore NDES connectivity to the CA server.

Cause


This issue occurs because NDES maintains a DCOM connection to the CA server and uses this connection when NDES creates the certificate requests. If the CA server restarts, the connection becomes stale, and the requests made through NDES fail.

Hotfix information


Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You will have to restart the NDES server after this hotfix is applied to it.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References


See the terminology that Microsoft uses to describe software updates.