Can't reserve a resource for a meeting after the resource mailbox is migrated to Exchange Online

Note The Hybrid Configuration wizard that's included in the Exchange Management Console in Microsoft Exchange Server 2010 is no longer supported. Therefore, you should no longer use the old Hybrid Configuration wizard. Instead, use the Office 365 Hybrid Configuration wizard that's available at http://aka.ms/HybridWizard. For more information, see Office 365 Hybrid Configuration wizard for Exchange 2010.

PROBLEM

Consider the following scenario:
  • You have a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365.
  • You migrate a resource mailbox from the on-premises environment to Exchange Online.
In this scenario, users cannot automatically reserve the resource for a meeting.

CAUSE

The properties for the BookInPolicy, RequestInPolicy, and RequestOutOfPolicy parameters are stored in the mailbox, and they contain a Lightweight Directory Access Protocol (LDAP) path for the on-premises Exchange organization.

SOLUTION

If you're running Exchange Server 2013, install Cumulative Update 7 for Exchange Server 2013 or a later version. For more information about Cumulative Update 7 for Exchange 2013 , see the following Microsoft Knowledge Base article:
2986485 Cumulative Update 7 for Exchange Server 2013

WORKAROUND

To work around this issue in Exchange Server 2010, reapply the booking policy settings after the resource mailbox is moved to Exchange Online.

MORE INFORMATION

For more information about how to set up booking policy settings for resource mailboxes, see Set-CalendarProcessing.
Properties

Article ID: 3079772 - Last Review: Apr 26, 2016 - Revision: 1

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