- You have a network-attached storage device that supports Server Message Block (SMB) protocol version 2.1 and contains a shared folder.
- You connect to the NAS shared folder by using a Universal Naming Convention (UNC) path, such as \\ServerName\ShareFolder, and you access a file from a computer that's running Windows 7 or Windows Server 2008 R2.
- You have disabled the offline files feature on the share and cleared Always offline available in Sync Center.
Hotfix informationImportant If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.
PrerequisitesTo apply this hotfix, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.
Registry informationTo use the hotfix in this package, you don't have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix doesn't replace a previously released hotfix.
Article ID: 3080140 - Last Review: Sep 8, 2015 - Revision: 1