This article describes an issue in which Internet Explorer 11 Web Object Control (WebOC) application freezes in Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. Before you install this hotfix, check out the Prerequisites section.
When a page is loading in a WebOC control, a memory leak may occur. Eventually, the WebOC application freezes.
Method 1: Windows UpdateThis update for Windows 10 is available through Windows Update and will be downloaded and installed automatically.
Method 2: Microsoft Update CatalogTo get the stand-alone package for this update, go to the Microsoft Update Catalog website.
Method 3: Hotfix
Hotfix informationImportant If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesWindows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1
To apply this hotfix, you must have Service Pack 1 installed on Windows 7 or Windows Server 2008 R2.
Additionally, you must first install the following update, and then restart the computer: Windows 8.1 or Windows Server 2012 R2
To apply this hotfix, you must first install the following updates, and then restart the computer:
- Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014
- MS15-079: Description of the security update for Internet Explorer: August 11, 2015
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.