Symptoms of the problem
Type the Administrator password:
Note The manufacturer of your computer may have used Sysprep to preinstall Windows XP on your computer.
Steps to resolve the problem
If you cannot resolve your problem by the following method, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
- If you cannot log on to Windows XP, download the necessary files, create the appropriate Setup disks for floppy boot installation, start your computer by using the Setup disks, and then log on to Recovery Console. The Setup disks have been updated to correct the problem that prevents you from starting Windows XP.
For more information about how to obtain and use Setup disks, click the following article number to view the article in the Microsoft Knowledge Base:310994 How to obtain Windows XP Setup boot disks
- Install the Recovery Console if it is not already installed. This step is required for the hotfix listed in step 3 to update your Recovery Console. To install Recovery Console, use the winnt32 /cmdcons command from the I386 folder on the Windows XP CD-ROM.For more information about how to install and use the Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base:307654 How to install and use the Recovery Console in Windows XP
- Contact Microsoft Customer Support Services to obtain and install the Q308402 hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
If you already have Recovery Console installed, installing this hotfix automatically updates the C:\Cmdcons folder with the update so that you can log on to Recovery Console.
Date Time Version Size File name
11-May-2001 13:57 5.1.2600.15 225,152 Spcmdcon.sys
12-Nov-2001 04:48 5.1.2600.21 218,624 Srrstr.dll
Administrator Using SysprepTo resolve this problem, obtain a version of Windows XP that has Service Pack 1 already integrated, or obtain and install the latest service pack for Windows XP before you run Sysprep.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Original Equipment Manufacturer (OEM) Using SysprepTo resolve this problem, obtain a version of Windows XP that has Service Pack 1 already integrated.
Similar problems and resolutionsIf you are still experiencing a problem that resembles the one that this article describes, it may be a different problem. For more information about similar problems and resolutions, click the following article numbers to view the articles in the Microsoft Knowledge Base:
If these articles do not help you resolve the problem, or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site: