No phone numbers are displayed for a user whose photo is disabled in the contact list in Lync 2013 (Skype for Business)

Applies to: Lync Server 2013Skype for Business


Consider the following scenario:
  • In Microsoft Lync 2013 (Microsoft Skype for Business), you use a mouse to scroll down a contact list.
  • You locate a user at the bottom of the list.
  • This user has disabled his contact photo. 
  • You press and hold (right-click) the contact to call the user by selecting the Call menu.
In this scenario, you don't see any phone numbers listed for the user unless the user's contact card is explicitly opened.


To fix this issue, install the November 10, 2015 security update (KB3101496) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.