Issue: "Cortana is disabled by company policy" message when you try to enable Cortana from a device that's joined to Azure Active Directory (Azure AD)When you try to enable Cortana after you sign in to a device that's joined to Azure AD by using a work or school account, you receive the following error message:
Issue: "Your Office 365 settings prevent you from using Cortana" messageYou receive the following error message:
To resolve this issue, Office 365 administrators can turn on Cortana in the Office 365 admin center. For information about how to do this, see Cortana for Office 365.
Issue: "I wasn’t able to contact Office 365, but it might work if you try again later" messageWhen you try to use Cortana with Office 365, you receive the following message:
Wait 5 to 10 minutes, and then try to sign in again.
Article ID: 3086254 - Last Review: Dec 21, 2016 - Revision: 1