Video playback may fail when DirectX 9 overlays are required in Windows 10

Applies to: Windows 10, version 2004, all editionsWindows 10, version 1909, all editionsWindows 10, version 1903, all editions


Some older video applications may depend on DirectX 9 overlays to work correctly. In Windows 8.1, there are rare scenarios in which the DirectX 9 overlay hardware is not available. In these situations, video playback doesn't work.

In Windows 10, those scenarios are still rare, but they may occur more frequently than in Windows 8.1. This is especially true when your display options are set to a lower resolution than the native screen resolution. 


To work around this issue, reset the display resolution to the native screen resolution. However, if your display options are already set to the native screen resolution and this issue continues to occur, exit all open applications and then restart your video application.