When navigating to Queues in the Service module of Microsoft Dynamics CRM 2015, views take a long time to load, and sometimes fails to load. While loading, the following is displayed:
Loading Activity Records.
Unresolved email addresses are being displayed by the view, which causes the performance issue and occasional failure to load the data.
1- Navigate to Settings > Customizations, and choose Customize the System.
2- Under Components, expand Entities, and then expand the Queue entity.
3- Select Views.
4- Double-click the view that needs to be edited.
5- Select the field that contains unresolved email addresses, and click on remove.
6- Click Save and Close.
7- Choose Publish to publish customizations.
Article ID: 3092883 - Last Review: Aug 28, 2015 - Revision: 1