- Supported Products/Solutions & Boundaries
- Supported Scenarios & Boundaries
- How to request technical presales & deployment assistance
- Find information for non-supported products/scenarios
What types of technical presales and deployment services does this document cover?
The types of technical presales & deployment services covered include:
- Technical Presales Assistance
- Partner Advisory Hours (Partner Advisory Hours are the currency used to access Deployment Services to help you design, develop, and deploy customer solutions)
Supported Products/Solutions & BoundariesAs we continue to invest in cloud support, we have reduced coverage of some products that are exclusively on-premises. As such, we no longer provide Technical Presales Assistance and Deployment Services (via partner advisory hours) for exclusively on-premises products, with the following exceptions: Windows 10, Windows Server, Skype for Business, and Microsoft SQL will continue to be supported. Additionally, all hybrid scenarios made up of both cloud and on-premises products will continue to be supported.
What products are supported for technical presales and deployment services?
All Microsoft cloud services and on-premises products in a hybrid scenario will be supported.
|Microsoft Office 365||Microsoft Exchange Online, Skype for Business (online and on-premises), SharePoint Online, OneDrive, Power BI, Yammer|
|Microsoft Dynamics 365||Microsoft Dynamics 365 (online)|
|Microsoft Azure||All Microsoft Azure solutions and related services including infrastructure as a service, platform as a service, Data Platform, BI Analytics, AML|
|Windows Server||All Windows Server|
|System Center||Includes related products such as SCCM, if related to cloud or hybrid scenarios|
|Enterprise Mobility Suite||Enterprise Mobility Suite, Microsoft Intune, Azure Active Directory, Rights Management Services|
|Windows 10||Windows 10 operating system, Windows 10 mobile, devices, universal apps|
What products are no longer supported for technical presales and deployment services?
Microsoft products that focus on exclusively on-premises will no longer be supported with the exception of Windows 10, Windows Server, Skype for Business, and Microsoft SQL, unless used in a hybrid scenario or if migration to the cloud is a viable option.
Products Out of Scope
|Microsoft Office (exclusively on-premises versions including Office 2016)||Microsoft Lync, Exchange, SharePoint |
Note: Skype for Business on-premises will continue to be supported.
|Microsoft Dynamics (exclusively on-premises only)||Microsoft Dynamics 365 (on-premises), Microsoft Dynamics AX (on-premises), Microsoft Dynamics NAV (on-premises), Dynamics GP, Dynamics SL|
Supported Scenarios & BoundariesTechnical Presales & Deployment Services, as part of Partner Technical Services, helps accelerate the sales, deployment and consumption of Microsoft products and services through technical presales and deployment support and technical training for the Microsoft Partner Network community.
What types of scenarios are supported to help partners SELL?
In order to help Partners position Microsoft products and services in their customer engagements, Technical Presales Assistance helps answer Partner questions that are related to features, advantages in Microsoft products and how to position technology/products as a solution to the customer's needs, including scenarios such as:
- Proof-of-concept (PoC) guidance
- Business value proposition
- Competitive assistance
- Feature overview and comparison guidance
- Request for proposal (RFP) questions
- Technical licensing recommendations
What types of scenarios are supported to help partners DEPLOY?
When a Partner has questions on how to deploy a product/service, how to plan, how to configure or any other question that requires technical guidance on how Microsoft technology can be used, this is referred to as Deployment Services, which are accessed by using Partner Advisor Hours and include scenarios such as:
- Design and implementation guidance
- Test environment review
- Solution integration assistance
- Migration and deployment planning
- Scenario guidance and solution architecture
- Get Current internal deployment services
What types of scenarios are not supported by a Partner Technical Consultant and where can I get support?
|Unsupported scenarios||Examples||Where to get support|
|Technical Support||Break-fix support, hotfixes or troubleshooting||Use Signature Cloud Support or product support incidents|
|Account Management||Partner development, sales pipeline planning||Contact Partner Development Manager or Services Account Manager (ASfP)|
|MPN Program Support||MPN program questions (credential association to MPN organization, support contract activation)||Contact partner frontline support or Partner Support Community|
|On-site Support||Going on-site to partner or customer locations (Services are primarily delivered remotely via Skype, phone or email)||Review partner support offerings |
|Long-Term Consulting||Partners using more than 25 partner advisory hours for a single engagement are usually considered to be out of scope||Review partner support offerings |
|Pricing/Licensing Questions or Contracts||Prices that are not public, reseller price list, discounts or contract issues||View commercial licensing|
|Directly Support the End Customer||Discussions with the end customer for technical presales & deployment scenarios (Partner owns customer relationship)||Review partner support offerings |
How to request technical presales & deployment assistance
- Explore the full suite of technical trainings, one-on-one consultations and live chats available to help you accelerate sales and deployments.
- Can't find what you're looking for? Request technical presales assistance or a deployment consultation for supported products and scenarios. Watch this video or review this how-to article to learn how to submit a request.
If you are having technical issues with the online submission form, contact partner support.
Find information for non-supported products/scenarios
You can also find helpful information on our blogs, partner or product related Yammer groups, or by visiting the Partner Support Community for partner-to-partner guidance.