Hyperlinks are not working in Outlook

Symptoms

Assume that you set Internet Explorer as your default browser in Windows. When you click a hyperlink in Microsoft Outlook, you receive one of the following error messages, depending on your Outlook version:
This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk.

Resolution

To have us fix this problem for you, go to the "Here's an easy fix" section. If you prefer to fix this problem manually, go to the "Let me fix it myself" section.

Here's an easy fix

To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you're not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

For Windows 7, Windows Vista, Windows XP, Windows Server 2008 and Windows Server 2003

Let me fix it myself

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.


To resolve this problem, follow these methods in order. Check whether the problem is resolved after each method.
Method 1: Reset Internet Explorer settings
Method 2: Export and import the registry key from another computer
Properties

Article ID: 310049 - Last Review: Aug 5, 2016 - Revision: 1

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